Frequently Asked Questions
Q: How do I find out if auto glass damage can be restored?
This depends on the type of crack or chip. The very best choice is to call us and we will inspect the damage. We'll let you know if it is a repair that can be made or if you are being confronted by a windshield replacement. In either event, we'll work with you and your insurance provider.
Q: How long before I can safely operate my car?
You can usually drive one hour after a windshield installation, or without delay after a repair or side window replacement. Our service technicians use the absolute best materials, including the industry's first adhesive with a one-hour drive-away time for windshield installations. The service tech will instruct you if any more time is needed.
Q: Does my vehicle have to be in a protected or heated area?
Adverse weather makes auto glass installs difficult without cover. In these conditions, please have your vehicle in a protected area.
Q: Can you ensure that a chip or crack that can be repaired will not end up being larger during the repair activity?
No. Sometimes, through no error of the repair service technician, the attempt to restore an auto glass can result in the chip or crack becoming larger. However, we can ensure that upon completion of a successful repair, the chip or crack will not crack more and that the repair will pass any state vehicle inspection, or we will credit the cost of the repair toward a replacement. In the very rare event that this occurs, we will credit the cost of the repair work either towards a new windshield or, in case of insurance work, back to the insurance provider. Read our windshield repair limited warranty for more detailed information.
Q: Will I have to wait with my vehicle?
No, you don’t need to wait with your vehicle, but please have your car keys available for the technician.
Q: How soon can you get started on repairing my windshield?
Many times, we can get you scheduled for same or next day repairs. Simply request an appointment or give us a ring. We'll get you going as fast as possible.
Q: How will the windshield look after repair?
Your rock chip should become significantly clearer when fixed. But, clearness is dependent upon the size, age, the amount of glass missing from the center, and the amount of fragmented glass within the break. Whenever looking through the windshield, vision should not suffer.
Q: Are there any out of pocket expenditures to have my windshield fixed?
The answer depends on your insurance plan coverage. For glass repair services, most auto insurance companies waive the deductible so you will not have to pay anything out of pocket. In reality, many insurance companies do not even count glass repairs as a claim. For glass replacement, you may not have to pay anything out of pocket if your auto insurance includes full glass coverage. But, if your policy includes a deductible for glass replacement, then you will be accountable for the deductible amount and your auto insurance provider will pay any money over the deductible amount.
Q: Can I get my windshield fixed if my auto insurance does not have glass coverage?
Yes. If your auto insurance policy does not contain auto glass coverage, then you can just pay us directly for your auto glass repair service or replacement. Our services are competitively priced and we accept cash, checks, and credit cards to make payment as simple and convenient as possible.
Q: Are your technicians certified?
All of our service technicians are factory educated by SIKA Corporation. SIKA is a leader with regards to the Auto Glass Replacement (AGR) direct glazing sector. All SIKA Auto Glass adhesive systems have been crash-tested and go beyond rigorous Federal safety standards (FMVSS 212/208). SIKA Training assures the proper application of the entire SIKA Adhesive System, which is crucial to the safe installation of the new glass in your vehicle.
Q: Does my windshield really protect me?
If your windshield is installed correctly it sure does! Auto manufacturers say your windshield supplies up to 50% of the roof crush protection in a rollover car accident. It also provides the backstop support for your passenger-side airbag in a front end impact. Your windshield is also designed as one of the main safety restraint systems in your vehicle. If your windshield were to pop out in a collision or rollover and you did not have your safety belt on or it were to fail you may be ejected from your motor vehicle.
Q: After I have my windshield replaced, how do I know if it was done right?
You don't! In the absence of removing the windshield, it's impossible to tell if the windshield was prepared adequately, if critical primers and correct flash times were used, or even if the proper amount and type of urethane was used. Once an auto glass is installed all the crucial installation preparation steps are hidden under the moldings and black ceramic band. If it looks like a clean windshield, back glass or other variety of auto glass installation and the moldings are lying correctly you can only presume it was done right and in truth, those things are only cosmetic, it's what is underneath and when and how it was performed during the replacement installation process that counts. The only sure way to tell if a windshield or other type of auto glass is correctly installed is to crash test it, but we sure don't encourage it.
Q: What's the difference between glass in a windshield and other window glass?
Auto glass is developed and produced for optimum protection in case of a collision. Your windshield is constructed from laminated safety glass. The side and rear windows are made of tempered glass. Laminated safety glass is two pieces of glass with a layer of vinyl sandwiched between, so it will stay intact in an accident. Tempered glass has been treated to make it much stronger than other glass of the same thickness. If it breaks, it is designed to shatter into small bits.
Fun Information about Danielsville:
Danielsville, PA is a village in the northeastern part of Northampton County. It is located along Pennsylvania Route 946 and Blue Mountain Road. This village was named after Charles B. Daniels who was a postmaster who also operated the quarry in the area named Little Gap Slate Quarry. In the 2000 census, Danielsville had 3,085 residents. Many people who come to Danielsville take some time to enjoy The Lodge at Woodstone Country Club. Located at 3777 Dogwood Rd, Danielsville, PA 18038, it is a hub for entertainment. It hosts golf tournaments and you can plan an important event here. The location is so beautiful since it is located at the base of the Pocono Mountains that many couples plan their wedding there every year. Located here is also the Oaks Restaurant which is known for its exquisite menu items that suit any palette It has 19 rooms that have jacuzzis with spectacular views looking out to the golf course and to the mountains. This place is the best place to plan an event or unwind.
View our complete line of services.
We service the following towns in Northampton County, PA:
Bangor, Bath, Bethlehem, Cherryville, Danielsville, Easton, Hellertown, Lehigh Valley, Martins Creek, Nazareth, Northampton, Pen Argyl, Stockertown, Tatamy, Treichlers, Walnutport, Wind Gap
