Frequently Asked Questions
Q: Exactly how do I find out if auto glass damage may be repaired?
This hinges on the sort of crack or chip. The most reliable alternative is to contact us and we will assess the chip or crack. We'll let you know if it is a repair that can be made or if you are dealing with a windshield replacement. On either occasion, we'll partner with you and your insurance agency.
Q: Precisely what is the distinction between OEM and OEE auto glass? Original Equipment Manufacturer (OEM) auto glass is produced by the same manufacturer as your original glass. Original Equipment Equivalent (OEE) automobile glass is fabricated to the same standards, but by a different organization. Our customers can choose either option.
Q: How long will my auto glass repair work or replacement take?
In a lot of cases, windshield repairs can be achieved in half an hour or less. Windshield installations will often take an hour or less; however, we advise that you do not drive the motor vehicle for at least one hour after the service is finished.
Q: Does my vehicle need to be indoors?
Severe weather makes auto glass installs problematic without cover. If a protected area is not available, we may need to reschedule to service your car, truck, or van.
Q: My rearview mirror is attached to my windshield. Will the technician attach it to the new windshield?
Yes, our auto glass technicians will remove your rearview mirror and attach it to your new windshield.
Q: Can you affirm that the chip or crack will be invisible after the repair has been completed?
No. A windshield chip or crack fix is used to avoid further damage to your glass and to restore the structural integrity of the vehicle. While each incident of damage is one-of-a-kind, with most successful repairs, a slight mark or imperfection where the impact took place is commonplace. In many cases, you should expect the cosmetic appearance of the patch to be an improvement as compared with the damage prior to the repair service.
Q: After the repair is completed, how will my windshield look?
Your rock chip should become noticeably clearer when serviced. That being said, clarity is dependent upon the size, age, the amount of glass missing from the center, and the amount of fragmented glass inside the break. Whenever looking through the glass, optics will not suffer.
Q: Will you replace the tags that are already on my windshield?
When possible, our trained repair professionals will take excellent care to remove any sticker labels or items that are attached to your old windshield and will switch them over to your new windshield so that you will not lose the info.
Q: Can I get my windshield repaired if my auto insurance policy does not have glass coverage?
Yes. If your auto insurance coverage does not include things like auto glass coverage, then you can just pay us directly for your glass repair service or replacement. Our services are competitively priced and we accept cash, checks, and credit cards making payment as easy and hassle-free as possible.
Q: Does my windshield really protect me?
If your windshield is installed correctly it sure does! Auto manufacturers say your windshield gives up to 50 percent of the roof crush protection in a rollover car accident. It also provides the backstop support for your passenger-side airbag in a front end accident. Your windshield is also designed to be one of the main safety restraint systems in your vehicle. If your windshield were to pop out in an accident or rollover and you did not have your safety belt on or it were to fail you may be ejected from your motor vehicle.
Q: How quickly can I wash my motor vehicle after my windshield is changed?
You can hand wash your automobile just as long as you keep high-pressure sprays of water well away from the windshield and moldings. Water or rain on the new windshield installation isn't a problem whatsoever, actually, the wetness actually helps the curing process of the urethane adhesive sealant. You should wait at least 24 hours before washing your vehicle in a high-pressure type of car or truck wash. A high-pressure automated car wash can damage the new windshield seal and outer moldings before the urethane adhesive used in the new windshield installation has an opportunity to completely cure. It's also necessary to leave at least one of the windows open about 2 inches to reduce the pressurization in the vehicle when the doors are shut and when the heat or a/c is operated within the first 24 hours. Having a window a little open prevents the pressure build-up from ambient heat on a hot day and the pressure the heater or ac system develops inside the vehicle's cabin from pushing a hole through the new uncured urethane seal, triggering an air or water leak.
Q: After I have my windshield replaced, how do I know if it was done right?
You don't! In the absence of removing the auto glass, it's impossible to tell if the windshield was prepared the right way, if critical primers and proper flash times were used, or even if the proper amount and type of urethane was used. Once an auto glass is installed all the integral installation preparation steps are hidden under the moldings and black ceramic band. If it seems like a clean windshield, back glass, or another sort of auto glass installation and the moldings are lying correctly you can only suppose it was done right, and truthfully those things are only cosmetic, it's what is underneath and when and how it was performed during the replacement installation process that counts. The only sure way to tell if a windshield or other type of auto glass is properly installed is to crash test it, but we sure don't encourage it.
Q: What will the auto glass shop most likely ask me when I call?
We need to know who your insurance company is and the year, make, and model of your vehicle, the type of damage you have, and when and where you need the work performed.
Fun Wind Gap facts:
Wind Gap is another beautiful borough located in Northampton Couty, PA. It is part of the Lehigh Valley and the famous Pennsylvania Slate Belt. It is a smaller borough with only 2,270 according to the 2010 census. Many locals from the area and even out-of-towners come to Wind Gap to enjoy the beautiful scenery that it has to offer. They tend to frequent Whitewater Challengers and the Whitewater Rafting Adventures. There is plenty of hiking opportunities whether you would prefer a more challenging hike or just feel like taking it easy. Annually, Windgap hosts the Wind Gap Bluegrass Festival which brings people in from just about everywhere to enjoy a weekend full of camping, bluegrass music, and some go 'ol fun. Windgap has made a name for itself based on its natural beauty and its artistic culture that is exemplified at this bluegrass festival.
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We service the following towns in Northampton County, PA:
Bangor, Bath, Bethlehem, Cherryville, Danielsville, Easton, Hellertown, Lehigh Valley, Martins Creek, Nazareth, Northampton, Pen Argyl, Stockertown, Tatamy, Treichlers, Walnutport, Wind Gap
