Mobile Glass Repair Service in East Texas Pennsylvania

Frequently Asked Questions

Q: How do I learn if auto glass damage may be restored?
This depends upon the kind of crack or chip. The most effective alternative is to phone us and we will evaluate the chip or crack. We'll let you know if it is a fix that could be made or if you are dealing with a windshield replacement. In either event, we'll work with you and your insurance provider.

Q: Just what is the difference between OEM and OEE auto glass? Original Equipment Manufacturer (OEM) auto glass is produced by the same manufacturer as your original glass. Original Equipment Equivalent (OEE) auto glass is fabricated to the same specifications but by a different company. Our customers can choose OEM or OEE.

Q: How much time will my vehicle glass repair work or replacement take?
In a lot of cases, windshield repairs can be achieved in 30 minutes or less. Windshield installations will often take 60 minutes or less; however, we strongly recommend that you do not drive the automobile for at least one hour after service is done.

Q: How long before I can confidently drive my car?
You can usually drive away one hour after a windshield auto glass installation, or straight away after a fix or side window installation. Our specialists use the very best materials, including the industry's first adhesive with a one-hour drive-away time for windshield installations. The service technician will forewarn you if any extra time is needed.

Q: My rearview mirror is attached to my windshield. Will the technician attach it to the new windshield?
Yes, our auto glass technicians will remove your rearview mirror and attach it to your new windshield.

Q: Will I have to wait with my vehicle?
No, you don’t need to wait with your vehicle, but please have your car keys available for the technician.

Q: Will any part of my vehicle be harmed during the repair or replacement process?
No, your vehicle should not be damaged during the repair or replacement. We use precautionary measures, such as protective drapes, to ensure that no damage occurs during your auto glass service.

Q: How soon can you get me in?
In many instances, we can get you booked for same or next day service. Simply ask for an appointment or contact us. We'll get you repaired as fast as possible.

Q: How will the windshield look after repair?
Your rock chip should become substantially clearer when serviced. However, clearness is dependent upon the size, age, the amount of glass missing from the center, and the amount of fragmented glass inside of the break. When looking through the glass, optics should not be impaired.

Q: Will you be able to replace the labels that are already on my windshield?
When possible, our trained mechanics will take great care to remove any sticker labels or items that are affixed to your old windshield and will switch them over to your new windshield to ensure that you will not lose the information.

Q: Does a chipped windshield need to be repaired or replaced?
Repair versus replacement depends on the size, location, and degree of the problem. Most of the time, damage may be repaired if the chip is a quarter-size or less, affects only the outer layer of the windshield, and does not appear directly in the driver's line of vision. Nonetheless, every case is one-of-a-kind. Regardless, a damaged windshield should be examined without delay.

Q: Are there any out of pocket costs to get my auto glass corrected?
The answer depends on your insurance plan coverage. For glass repair services, most auto insurance companies waive the insurance deductible so you will not have to pay any out of pocket. In truth, many insurance companies do not even count glass repairs as a claim. For glass replacement, you may not have to pay anything out of pocket if your auto insurance coverage includes full glass coverage. However, if your policy includes a deductible for glass replacement, then you will be accountable for the deductible amount and your insurance provider will pay any money over the deductible.

Q: Are your technicians certified?
Each one of our technicians is factory educated by SIKA Corporation. SIKA is a leader with regards to the Auto Glass Replacement (AGR) direct glazing industry. All SIKA Auto Glass adhesive systems have been crash tested and extend past rigorous Federal safety standards (FMVSS 212/208). SIKA Training makes sure that the proper application of the entire SIKA Adhesive System, which is vital to the safe installation of the new glass in your motor vehicle.

Q: Does my windshield act as a safeguard?
If your windshield is installed properly it sure does! Auto manufacturers say your windshield supplies up to 50% of the roof crush protection in a roll-over car accident. It also provides the backstop support for your passenger-side airbag in a front end accident. Your windshield is also designed to be one of the main safety restraint systems in your automobile. If your windshield were to pop out in an accident or rollover and you did not have your safety belt on or it were to fail you may be ejected from your motor vehicle.

Q: How quickly can I wash my automobile after my windshield is removed and replaced?
You can hand wash your motor vehicle as long as you keep high-pressure sprays of water well away from the windshield and moldings. Water or rain on the new windshield installation isn't a problem at all, in fact, the dampness actually helps the curing process of the urethane adhesive sealant. You should wait at least 24 hours before washing your vehicle in a high-pressure type of car or truck wash. A high-pressure automatic car wash can destroy the new windshield seal and outer moldings before the urethane adhesive used in the new windshield installation has a possibility to sufficiently cure. It's also important to leave at least one of the windows open about 2 inches to reduce the pressurization in the vehicle when the doors are shut and when the heat or air conditioning is operated within the first day. Having a window a little bit open prevents the pressure build-up from ambient heat on a hot day and the pressure the heater or ac system develops inside the vehicle's cabin from pushing a hole through the new uncured urethane seal, triggering an air or water leak.

Q: After I have my windshield replaced, how do I know if it was done right?
You don't! Without removing the windshield, it's difficult to tell if the windshield was prepped appropriately if critical primers and appropriate flash times were used, as well as if the proper quantity and type of urethane was applied. Once an auto glass is installed all the essential installation groundwork steps are hidden under the moldings and black ceramic band. If it seems like a clean windshield, back glass, or another type of auto glass installation and the moldings are lying the right way you can only suppose it was done right, and truthfully those things are only cosmetic, it's what is underneath and when and how it was performed during the replacement installation process that counts. The only sure way to tell if a windshield or other type of auto glass is correctly installed is to crash test it, but we sure don't advise it.

Q: What will the auto glass shop most likely ask me when I call?
We need to know who your insurance company is and the year, make, and model of your vehicle, the type of damage you have, and when and where you need the work performed.

Q: What's the difference between glass in a windshield and other window glass?
Auto glass is made and produced for optimum safety in case of an accident. Your windshield is constructed from laminated safety glass. The side and rear windows are made of tempered glass. Laminated safety glass is two pieces of glass with a layer of vinyl sandwiched between, so it will stay intact in an accident. Tempered glass has been treated to make it much stronger than other glass of a similar thickness. If it breaks, it is designed to shatter into small pieces.

Fun Information about East Texas:

East Texas is a small village located in the Lower Macungie Township. If you are in the area, be sure to go to Tri Country Butcher. There, you will find the absolute most exquisite selection of meats. They are famous for having the best hot dogs in the world. To top it off, the service that you will receive by visiting Tri-County Butcher will leave you astounded and redefine what you consider great customer service. This place is absolutely impressive. You can visit the Tri-County Butcher at 1800 Willow Spur, East Texas, PA 18046, or give them a call at (610) 530-1430.

We provide mobile auto glass repair services to the following Lehigh County towns:

Alburtis, Allentown, Bethlehem, Breinigsville, Catasauqua, Coplay, East Texas, Emmaus, Fogelsville, Germansville, Laurys Station, Limeport, Macungie, Neffs, New Tripoli, Orefield, Schnecksville, Slatedale, Slatington, Trexlertown, Whitehall

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