Frequently Asked Questions
Q: Exactly how do I find out if auto glass damage can possibly be repaired?
This depends on the type of crack or chip. The most reliable choice is to get in touch with us and we will evaluate the chip or crack. We'll let you know if it is a repair that could be made or if you are encountering a windshield replacement. On either occasion, we'll coordinate with you and your insurance agency.
Q: Is there any major difference between OEM and OEE auto glass? Original Equipment Manufacturer (OEM) glass is made by the same manufacturer as your original glass. Original Equipment Equivalent (OEE) auto glass is manufactured to the same criteria but by a different organization. Our customers can choose either.
Q: How much time will my vehicle glass repair work or replacement take?
Oftentimes, windshield repairs can be performed in 30 minutes or less. Windshield replacements will often take 60 minutes or less; however, we advise that you do not drive the vehicle for about one hour after the replacement service is finished.
Q: How long before I can confidently operate my motor vehicle?
You can usually drive away one hour after a windshield auto glass replacement, or straight away after a fix or side window replacement. Our mechanics use the most reliable materials, including the industry's first adhesive with a one-hour drive-away time for windshield installations. The specialist will instruct you if any more time is needed.
Q: Does my vehicle need to be in a protected or heated location?
Stormy weather makes auto glass installations hard without cover. If a protected area is not available, we may need to reschedule to repair your vehicle.
Q: Can you confirm that the chip or crack will be undetectable after the repair has been done?
No. A windshield chip or crack fix is used to avoid further damage to your windshield and to bring back the structural stability of the vehicle. While each occurrence of damage is unique, with most successful repairs, a slight blemish or imperfection where the impact took place is common. In many cases, you should expect the cosmetic appearance of the fix to be an improvement as compared with the damage prior to the patch.
Q: Can you affirm that a chip or crack that may be repaired will not become bigger during the repair process?
No. Sometimes, through no error of the repair professional, the attempt to restore an auto glass can lead to the chip or crack ending up being larger. Having said that, we can certify that upon completion of a successful repair, the chip or crack will not crack further, and also the repair will pass any state vehicle inspection, or we will credit the cost of the repair toward a replacement windshield. In the very rare event that this takes place, we will credit the cost of the repair service either toward a new windshield or, in case of insurance work, back to the insurance company. Read our auto glass repair limited warranty for more particulars.
Q: After the repair is completed, how will my windshield look?
Your rock chip should become noticeably clearer when repaired. But, clearness depends on the size, age, the amount of glass missing from the center, and the amount of fragmented glass inside of the break. When looking through the glass, optics should not be impaired.
Q: Does a chipped windshield need to be repaired or replaced?
Repair versus replacement hinges on the size, location, and degree of the problem. Most of the time, damage can be repaired if the chip is a quarter-size or less, affects only the outer layer of glass, and does not show up directly in the driver's line of sight. But, every case is unique. Regardless, a damaged windshield should be evaluated right away.
Q: Can I get my windshield corrected if my auto insurance coverage does not have glass coverage?
Yes. If your auto insurance policy does not contain auto glass coverage, then you can just pay us directly for your auto glass repair or replacement. Our supports are very competitively priced and we accept cash, checks, and credit cards making payment as easy and hassle-free as possible.
Q: What kind of parts do you use for your glass services?
We use the finest quality glass, moulding, urethanes, and other replacement materials to conserve and enhance the safety features of your windshield.
Q: Are your technicians certified?
Each of our service technicians is factory trained by SIKA Corporation. SIKA is a thought leader with regards to the Auto Glass Replacement (AGR) direct glazing sector. All SIKA Auto Glass adhesive systems have been crash tested and surpass rigorous Federal safety standards (FMVSS 212/208). SIKA Training ensures the proper application of the entire SIKA Adhesive System, which is vital to the safe installation of the new glass in your vehicle.
Q: Does my windshield act as a safeguard?
If your windshield is installed properly it sure does! Auto manufacturers say your windshield supplies up to 50% of the roof crush protection in a rollover car accident. It also provides the backstop support for your passenger-side airbag in a front end crash. Your windshield is also designed as being one of the main safety restraint systems in your automobile. If your windshield were to pop out in an accident or rollover and you did not have your seat belt on or it were to fail you could be ejected from your automobile.
Q: What will the auto glass shop most likely ask me when I call?
We need to know who your insurance company is and the year, make, and model of your vehicle, the type of damage you have and when and where you need the work performed.
Sugarloaf general information:
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