Case Study: Windshield Replacement In Lehighton PA

windshield replacement in lehighton pennsylvaniaAt Liberty AutoGlass, we see all types of auto glass damage. This case study highlights a Lehighton windshield replacement that we conducted on Ms. Kisela’s 2004 Ford Freestar.

Most drivers, at some point or another, have had to deal with debris kicking off the road and hitting their windshield. Usually, it is a rock that flies up and chips their windshield. Damage like this is very repairable.

However, there are more extreme circumstances. This was the case with Ms. Kisela’s car. As they were driving down the PA turnpike, a board flew up and smashed their windshield. This resulted in irreparable damage which required a total windshield replacement at our Lehighton, PA shop.

windshield replacement

Since she was unable to drive her car, she had it towed to our shop. There, we replaced her windshield with a new one. Because she was on her way out of town when this happened, we also kept her car in a secure place at our shop. She was able to pick it up when she came back into town a week later.

We Handled Her Insurance On Her Behalf…

car insurance policyAdditionally, we dealt with her insurance company so that she didn’t have to. They advised her to use a different auto glass shop. However, the other shop was already closed by 3:00 PM on a Friday. Because we work with many different insurance companies, she came to us. After we looked over the damage, we were able to replace her windshield for less than her out of pocket deductible. Therefore, this eliminated the need for an insurance claim.


Problem: Ms. Kisela was on their way out of town when a board hit their windshield. Her 2004 Ford Freestar required a windshield replacement.

Solution: We replaced the windshield for her 2004 Ford Freestar. Also, we safely stored her car at our shop for her while she was out of town. We handled all of her insurance paperwork as well.

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How Your Windshield Protects You

When cars were first produced, windshields originally were considered a luxury item in cars. Today, manufacturers now consider them a primary safety feature of your vehicle. If you are in a front-end collision, it prevents you and your passengers from being ejected out of the car at high speeds. Instead, it keeps you safe inside of the vehicle by acting as a barrier.

In a rollover collision, it prevents the roof from caving in. Essentially, your windshield preserves the structural integrity of the vehicle and the roof won’t crush you. Additionally, when your airbag deploys, the windshield acts as a backstop so that your airbags deploy properly.

When a windshield is chipped or cracked, it is unable to act as a safety device because its strength has been compromised. In the circumstance with Ms. Kisela, if her windshield had been slightly damaged, the board may have actually caused more damage, and possibly a fatal outcome. Luckily, her windshield was able to perform its duty of acting as a barrier and keeping Ms. Kisela safe.

Therefore, it is important to repair your windshield when it has a chip or small crack. Likewise, it is important to replace it when necessary. Doing this could save your life.

Windshield repair


What To Consider When Choosing An Auto Glass Repair Shop

image after the windshield was replacedAlthough many insurance companies will recommend an auto glass shop that you should take your car to when it requires a windshield replacement or repair, it is actually your choice, provided that the the auto glass shop can work with your insurance company. You do not have to use your insurance company’s recommendation. Sometimes, an insurance company will recommend a corporate giant. There are many downfalls of using a large company that typically has a high turnover rate and inexperienced workers. When it comes to one of the primary safety features of your car, such as your windshield, you should be very selective.

There are few things to look out for when choosing an auto glass shop. Make sure that they:

  • Employ certified technicians with experience
  • Use high quality materials that pass FMVSS standards
  • Offer warranties
  • Are insured
  • Charge honest, fair prices
  • Can work with your insurance company
  • Have good reviews
  • Exhibit a professional, friendly demeanor

When you take your car to an auto glass shop, make sure that they go over the work that will be done. They should include pertinent details such as safe drive away time. Also, they should take the time to answer any questions that you might have.

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Windshield Replacement Lehighton PA

For a reputable, professional auto glass shop that offers skilled windshield replacements and repairs in Lehighton, PA and the surrounding area, contact Liberty AutoGlass. Our certified technicians have the experience and knowledge to conduct a repair or replacement with your safety as top priority. Also, we can handle all of your insurance paperwork so that you don’t have to deal with the hassle of filing an insurance claim. Call our office today to schedule an appointment.

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Contact us today or give us a call at (610) 377-7787 or (877) 90-GLASS if you have any questions. Click here to view our complete mobile auto glass service area in Pennsylvania.